FORMAT	15 lessons per 60 min each
OBJECTIVE	This program is devoted to helping you to re-activate and expand your skills in business correspondence
PROGRAM	1.      The basics: Key phrases, abbreviations, missing words Basic layout Formal or informal 2.      Making contact   3.      Arrangements: Arranging a meeting Arranging a visit Travel arrangements 4.      Enquiries: General / specific enquiries Request/advice/recommendation 5.      Orders, dealing with problems, apologies, complaints   6.      Reports: Structure and key words Linking words 7.      Commercial: A customer-supplier sequence Discussing terms and payment Describing business trends 8.      Personal messages   9.      Appendices: Punctuation Dates and times